Here is a simple no fuss hands-on approach to quietly dealing with discipline problems after class.
Teaching is hard, no matter at which angle you view it. You will have difficult days and you will have easier days. But it all boils down to how you can use your power as a listener (one of our many roles as teachers) to help foster positive communication, which will offset discipline problems in the class by 99% once you do it routinely and you mean what you say.
Step 1. Echo . Listen to the person talking. As soon as s/he finishes, repeat what s/he has said. Try to use almost the exact words. Then ask one of the questions: Did I hear you correctly? Do you want to add something?
Step 2. Confirmation. Let the person know that you understand the important of what s/he just said. I can see that... I understand that you feel...
Step 3. Empathy. Try to see the other person's side. By showing empathy you let the person know you really hear him or her. I feel that.. I understand...
Step 4. Make a Request. Ask the person what /she wants from you. Suggest what you feel you can do. Please tell me what you actually want.. What can I do?
Have you ever found yourself in a confrontation or near one with a student? Join the discussion or just leave a comment sharing your experiences.
The four steps for listening better I referred to in this blog were presented by Aviva Shapiro for in-service meeting for teachers on Creative Classroom Management
